Privacy Policy

Introduction

S Plus Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SP Asset Management System and visit our website.

Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, company name, phone number, and other registration details.

• Asset Data: Information about your estates, buildings, and assets that you input into our system.

• Usage Information: Log data, device information, and analytics about how you use our services.

• Communication Data: Messages, support tickets, and other communications with us.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services

• Process transactions and send related information

• Send technical notices, updates, and support messages

• Respond to your comments, questions, and customer service requests

• Monitor and analyze usage patterns and trends

• Detect, prevent, and address technical issues and security threats

Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption: All data is encrypted in transit using HTTPS/TLS and at rest using industry-standard encryption.

• Access Controls: Row-level security and role-based access control ensure data is only accessible to authorized users.

• Regular Backups: Automated backups protect against data loss.

• Audit Logs: Comprehensive logging of all system activities for accountability.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share specific information.

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, support).

• Legal Requirements: When required by law or to protect our rights and safety.

• Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your data at any time, subject to legal retention requirements.

Your Rights

You have the right to:

• Access, update, or delete your personal information

• Export your data in standard formats

• Opt-out of marketing communications

• Request restriction of processing

• Lodge a complaint with a supervisory authority

Cookies and Tracking

We use cookies and similar tracking technologies to improve user experience and analyze usage patterns. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Contact Form: Visit our contact page to send us a message

• Phone: +94 728 700 026